Trouble opening Bookshelf in Stanza Fictionwise
Tue, 02/10/2009 - 12:38 — Anonymous
This just started happening yesterday, and i cant figure it out for the life of me. i've been using the program for a few weeks and have used it to read several books from fictionwise. Now, i cannot access my bookshelf. It brings me to the login screen, but as soon as i enter the information, and hit "done" the prompt for password goes away to the bottom of the screen and then immediately reappears. now, i went to the website on my pc and logged in to verify that my information is correct, and everything seems to work fine on that end. Any suggestions? anyone else having this issue?
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thanks
I am still having issues with the bookshelf, but the workaround is working
same issue, can't get to MY Bookshelf
I'm having the same issue as that noted in 'Trouble Opening Bookshelf in Stanza'. I type in my user name and pw and the same dialogue to type in the user name and password reappears in a few seconds. I'm pretty sure I'm typing everything in correctly. I'm on Mac OSX, using my iPhone to access the 'Fictionwise catalogue' and My Bookshelf.
Tried again a couple hours later and the same issue still exists. Can't access 'My Bookshelf' to download my purchases.
Same problem
Hi,
I've been having the exact same problem as the person above described. This is the first time I've tried getting my purchased books from the bookshelf. (I usually download free books straight from the Stanza app on my iPhone.) I can log in just fine on the site on my PC, so I don't think my info is wrong...
The issue is still happening
The issue is still happening on Stanza, but I bought another iPhone app called 'eReader' and I can access my bookshelf from there.
Thanks,
I am still having issues with the bookshelf, but the workaround is working! I was also able to yesterday set up the stanza desktop app, and share the book to my ipod that way. Thank you for your help. Is anyone else having issues with the bookshelf still?
Are you still getting
Are you still getting specifically that error that says "Empty Catalog"? Or are you getting different error/behavior? Do let us know, since we haven't heard reports of that particular problem since Fictionwise finished updating its website. Thanks!
One thing you might want to try is to turn off "Remember Info" in the log-in screen and re-enter your login information.
I cant even get to that point
it's kind of hard to explain, but i'll do my best. i'm still forced to use the workaround.
this is the process i'm going through.
1. open stanza
2. Online catalog
3.fictionwise bookstore
4. my bookshelf
5. from the bottom of the screen on my ipod, the login screen pops up.
6. I turned off remember info, and reentered both my username and password. (i know this password and username are correct, i use them in the workaround, and have reentered them several times now)
7. i hit "submit" and the login screen shrinks back down to the bottom of the screen
8. after a split second, the login screen pops back up. I get no error message or anything, it just doesnt let me in. (this is the same behavior as when you enter the wrong password or username, i believe).
i've tried reinstalling the app, but it did not help. I just went to stanza.fictionwise.com and logged in with the same credentials i am trying to put into my ipod. i've tried this upwards of 25 times now, so i KNOW it is not me putting in the wrong password. it's really odd, i was able to use the app without any issue for the first 5 or so books that i read. The first time i noticed this behavior was right after i purchased "Truth and Deception" by Alastair J Archibald. I hope this helps.
i'm happy using the workaround, but i work in software development as well, so i hope to be able to help you isolate the problem, so noone else runs into it.
This is a different problem
This is a different problem from the one reported elsewhere in this post in which users were getting an empty catalog error.
There are sometimes temporary problems getting to My Bookshelf, but they usually affect everyone and they are very brief. What you describe really should happen only if you are entering the wrong email address and password. I know you've entered your info lots of times already, but is it possible that the first letter/digit of one of the fields is being automatically capitalized by the iPhone? Can you log in and post again so I can email you to get more information about your account?
Thanks!
still happening
it's strange, it's still happening, i tried reentering my info, it doesnt appear to be capitalizing it. Let me know what other information you would like.
Thanks,
Fictionwise was updating
Fictionwise was updating their website yesterday, which was the source of problems for any user trying to access My Bookshelf.
It should be working now, but it may be that when you were trying to work out the problem yourself, you accidentally changed something in your username and password. Try turning off "Remember Info", then deleting and re-entering your information.
If you continue to have problems, please let us know, so we can contact Fictionwise again. You can use this easy work-around to actually get your book, if My Bookshelf isn't working:
http://www.lexcycle.com/node/730
Sorry to resurrect an old
Sorry to resurrect an old thread, but I'm having an identical problem. I haven't been able to log into MyBookshelf for four days, although the workaround is working fine for me.
I've checked my username and password, and even changed both of these in case there was some problem with spelling or leftover cache, but still can't log in.
From the lack of other similar posts, I'm guessing this problem is specific to me rather than covering all of fictionwise?