Book pages are blank after upgrading iPhone

Sat, 06/20/2009 - 07:01 — Alric

Just bought a new 3GS to replace my 3G. After restoring the new iPhone with a backup from the old, all paid-for books in my Stanza library open up blank. Actually, to be precise I can briefly see the page I am currently reading and then it goes blank. Free books display ok.

Any thoughts?

Thanks

Stanza Support

Sat, 10/31/2009 - 10:14 — Cliffsidemalibu

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Sat, 09/05/2009 - 03:57 — rienafaire

I'm having the same issue,

I'm having the same issue, but it happens _only_ with EPUB ebooks that were converted from .rtf (with Calibre). They're perfect with the Calibre built-in EPUB reader, they're perfect with Stanza Desktop, but then, when I download them on my iPod Touch all their pages are blank except the first one and/or the first page of every section.
I hope this info helps fixing the issue. Thanks!

Tue, 09/29/2009 - 21:49 — kjk

I can confirm this

Calibre's RTF to ePUB seems to be introducing some element that makes the subsequent pages appear blank.
As a test, I took my RTF file and re-saved it as HTML. Calibre converted it to ePUB, and the file reads correctly on the iPhone Stanza version.

(I would use Stanza desktop, but it strips out some formatting from the RTF/HTML file, that Calibre manages to preserve)

Mon, 06/22/2009 - 10:18 — support

The problem, I realize, comes

The problem, I realize, comes from the fact that when you install eReader books, they are "locked" to your current phone's ID, and so when you try to open them on another phone, they won't display. The only solution in this case is to re-download the purchased books.

If you had purchased the books from the Fictionwise store, you can probably re-download all your purchases by going to the "Online Catalog" in Stanza, tap the Fictionwise catalog and then log into "My Bookshelf" with your Fictionwise username and password. Alternatively, you can download the books to your PC by logging in to Fictionwise with your web browser and transferring the books over the Stanza iPhone using Stanza Desktop.

Mon, 06/22/2009 - 10:34 — Jeff Elkins (not verified)

All of my books are PD

They live on my private web server. I still see blank pages.

Mon, 06/22/2009 - 10:36 — support

Did you first delete the

Did you first delete the blank book before re-downloading it? If that doesn't work, your only recourse may be to delete Stanza and re-install, and then re-download your books.

Mon, 06/22/2009 - 11:16 — Jeff Elkins (not verified)

Yes, I tried deleting then

Yes, I tried deleting then redownloading this epub. First page displays, subsequent pages are blank. I then deleted Stanza, then re-installed. Same issue. This book displays w/o problems on my wife's iPod Touch running OS3.0. Just as a test I deleted Stanza from her iPod just in case to see if that made a difference, but no joy. If this is a DRM issue, why in the world is it effecting my non-DRM'd books?

Mon, 06/22/2009 - 20:35 — Alric

Deleting and re-downloading

Deleting and re-downloading the books fixed the problem for me. You do have to remember from which library your book came from.

Tue, 06/23/2009 - 09:25 — Jeff Elkins (not verified)

Not fixed

My books come from _my_ library. They are not purchased books, infected with DRM. I maintain a private local web server that I download my books from. All books are ePub. To repeat, my wife has no issues with blank pages on her iPod Touch with OS3.0. We have no issues with blank pages on either of our Sony PRS505s. This has only been a problem since Stanza updated. Since my last post I upgraded my iPhone 3G to OS3.0 and the blank pages problem still occurs.

Wed, 06/24/2009 - 11:07 — support

If your books are EPUB, then

If your books are EPUB, then the problem is different than the originally reported one, which only affects secure eReader books.

Your problem might be a separate issue with iPhone OS 3.0 that has been reported by a few people. In those cases, people have reported that it can be fixed by just resetting your Stanza preferences (by going to the top-level Library screen, tapping the gears icon, going to settings, scrolling to the bottom and tapping the reset button).

Do let us know if that doesn't address the issue.

Wed, 06/24/2009 - 16:49 — Jeff Elkins (not verified)

Nope

I tried this before. Just tried it again, and it still didn't work :(

Thu, 06/25/2009 - 12:15 — support

Does this problem also affect

Does this problem also affect books you download from one of the free online catalogs, such as Feedbooks?

Fri, 06/26/2009 - 09:19 — Jeff Elkins (not verified)

I just downloaded "The Three

I just downloaded "The Three Musketeers" from Feedbooks and it appears to be fine. As a test, I downloaded several books from my personal library onto my iPhone, then downloaded the same books to my wife's Touch. No problems. So, perhaps it's just a problem with this one book.

Sat, 06/20/2009 - 16:44 — NickG

Tried fixes

I've tried resetting setting and display styles. neither worked.

Sat, 06/20/2009 - 16:02 — Alric

Resetting didn't do it. Can

Resetting didn't do it. Can I ask how the previous poster redownloaded books. I have many books from different sources and I don't see an easy way to find the original download.

Thanks for the prompt response.

Sat, 06/20/2009 - 12:34 — support

For people experiencing this

For people experiencing this problem, can you try resetting Stanza's settings? You can do this by going to the top-level library menu, tapping the gears icon in the upper-right corner, tapping "Stanza Settings", and then scrolling to the bottom and tapping "Reset All Settings".

If that doesn't help, can you try opening a book, opening the book settings, and then setting "Display Styles" to "Off".

If that still doesn't help, please let us know. Note that we have submitted a new version of Stanza to Apple that should address this problem; we're just waiting for them to review and approve it for release to the App Store.

Wed, 07/01/2009 - 18:55 — Kevin Yank

My books were epub, converted from HTLM by calibre.

Sat, 06/20/2009 - 12:27 — allonym (not verified)